Hanford sentinel readers choice12/18/2023 ![]() ![]() Not in full, of course, but the amount we now owe is significantly more manageable than $9,790. Between her going over and beyond her normal duties for weeks and weeks - calling me with updates often, coupled with me acting like the proverbial pit bull dog, we finally, as of yesterday, got this bill paid. A woman (the head of the department) from the billing office for the helicopter medical transport service took me under her wing and assured me they were going to get this handled if I would just stand strong. And, in my opinion, the insurance companies are counting on this. They make it difficult enough, and have so much double talk scripted for them, that I can see how it could be easier for some people to just walk away and pay the bill themselves. There are a LOT of people who would have just walked away from this challenge. Should it have been? Absolutely not!!!!!!! And I can tell you one thing. Well - trying to get them to pay this bill was a challenge. Let the folks getting paid the big bucks handle these issues. And you've saved yourself a LOT of time and a LOT of grief. And that person will get your problem taken care of. Call that number and ask for this person by name. Go on-line, pull up annual reports or anything else you can find to get the name of the CEO or President of the company you're dealing with. You'll hang up the phone feeling as though you were successful, only to find out when the next bill arrives marked "no insurance info on file - please pay immediately" (or something else egregiously incorrect) that you were led down the garden path and you're going to get upset, and your stress level is going to skyrocket and you're going to end up going through a mess of medical tests only to be told (at the very least) "it's a stress induced incident." Go higher up the ladder to get results. You're probably not going to be successful. ![]() Not meaning to be ugly about this, but don't waste your time. If you can't get to the office in question in person, do NOT settle for talking to the first person who answers the phone. ![]()
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